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23 July 2015 @ 08:43 pm
Concierge services  
When I checked into the hotel in St. Louis, the reception was warm but not what I usually experience at a Marriott. For years I have been a Marriott rewards member and, due to lots of nights on the road, have achieved lifetime status as a platinum elite guest. Finally, I realized they did not have my number associated with the reservation. One I was identified, the level of warmth rose considerably. I was made welcome. Additional services were made available.

This gave me pause for two reasons. First, I do love the perks that come with excessive travel. It helps when I am on the road so often to have some extra comfort. However, there is a part of me that thinks customer service should be extended to any and all guests. Interesting dichotomy.

Why am I thinking of this? It goes back to a remark Donalyn Miller made when we were presenting at the ILA conference. She spoke of being a "book concierge" when she delivered stacks of books to her students when they completed the state testing but had to remain in their seats in the classroom. That term absolutely caught me.

Book concierge. Book connoisseur. Book sommelier. Let me show you something special. Allow me to show you something you might like. I can have those books delivered to you. Let's taste some books together.

I think I like these terms better than goddess.
 
 
Current Location: home
Current Mood: wondering
 
 
 
Rebecca Milleredutinker on July 24th, 2015 01:52 am (UTC)
I liked Lester Laminack's phraseology from the Writing Thief session:

"I want you to adopt the attitude of a drug dealer. 'Psst, kid, I got a little summin-summin I think you're gonna like...'"

😁